ORDER INFORMATION

How can I check if my order has been placed correctly?

You will receive an email from us with the information of placing the order correctly.



Can I track the current location of my consignment during the transport?


Yes. In the email confirming the shipment of your consignment, you will receive the reference number of the package which you will be able to enter on the page of the shipping company, in order to track your order.


Is there a possibility of deleting a product from my order after accepting it?


No. You can return such product within 14 days from the day of receiving the package.


My parcel has been damaged during transport. What should I do in this situation?


In this case, you should contact our customer service immediately. Such a parcel can be returned to us for free and you will get a full refund on your account. At the moment of receiving a damaged parcel, remember to mention the damage on the courier report and then to sign it.



PAYMENTS

What means of payments are available in Madam Missy?


For the EUR and USD currencies, we offer the possibility of paying for the order via PayPal or credit cards: Mastercard, Visa, American Express.

For the PLN currency, we offer the possibility of paying for the order via the quick transfer company Przelewy24.



My payment has been rejected. Why?


Payments are most frequently rejected for the following reasons:

  1. Your credit card has expired
  2. You have reached the limit of transactions allowed by your credit card
  3. You have entered the card details incorrectly. You need to check them

DELIVERY

What are the delivery methods offered by the madammissy.com online shop?


We offer the following delivery methods:

  1. Postal Parcel
  2. Global Express
  3. Courier service

What is the average time of the order delivery?


The average time of the order delivery is defined on the product page.

What is the cost of shipment?


The shipment cost is counted individually on the basis of your shopping cart and it is visible during the summary and confirmation of the order.


RETURNS

How can I return a purchased product?


You can return a purchased product by sending it back to us, together with the return form.

What is the cost of return?


The customer shall be liable for the costs of delivery of the returned product.

How much time do I have to return a product?


You have 14 days to return a product, counting from the date of receiving it.

How long will I wait for a refund?


The time of waiting for a refund is 10-16 days.