Each Madam Missy product that you buy can be returned within 14 days (counted from the day of receiving the parcel).

The customer shall be liable for the costs of sending the product back.

In order to return the product, you need to fill in the returns form which you can download by clicking in the link: return form.

You need to send the returned product to the following address:


21 Grunwaldzka Street

32-005 Niepołomice, Poland

After we receive your return package, we will send you an email confirming accomplishment of the return.

The refund will be executed by the same means of payment that was chosen at the moment of buying, within 10-14 days (depending on the bank).


Your order may be returned without giving any reason not later than 14 days after the date of receiving the product.

The returned products must be in the same state in which they were sent, without any traces of use, have all the labels and security tags.

Products with traces of use, after washing or without security labels cannot be returned. Such products will be sent back to the customer.

If the quality of the product worsened because of visible traces of use, we reserve the right to send it back to the consignor.

All details regarding the return conditions are described in our Terms & Conditions available after clicking in the following link: terms & conditions.


After receiving your package we will start the procedure of reimbursement. It will be completed in 10-14 days from the day of receiving back the product.

Remember to fill in the returns form and to attach it to the return package.

You will find the returns form by clicking in the following link: return form.


We do not offer exchanges of products.

If you want to order the same product in a different size or colour, please arrange a return of the unwanted product and place a new order.