I. INTRODUCTION


THE MADAMMISSY.COM ONLINE SHOP

All information at the madammissy.com website is given for the information purposes only.

We do not guarantee that all the information, texts, images or videos displayed on the madammissy.com website are free from errors. We do not guarantee that the website does not contain faults, malware or viruses.

The Madam Missy company is not liable for any damages resulting from the use or impossibility to use the website, including damages caused by malware, viruses or incorrectness and deficiency of the provided information, so far as such damages do not derive from Madam Missy’s deliberate conduct.

Moreover, the Madam Missy company is not liable for the damages resulting from the use (or the impossibility to use) of the electronic forms of communication with the present website, including in particular the damages caused by a breakdown or a delay in electronic communication, capturing or manipulating electronic communication by third parties or computer programs used for electronic communication and sending viruses.



CONTACT WITH MADAMMISSY.COM

The owner of the brand of the online shop madammissy.com is:


MADAM MISSY
21 Grunwaldzka street
32-005 Niepołomice, Poland

Tax number: 6832111687
We provide the possibility of contacting us by our customer service.



RULES FOR USING THE MADAMMISSY.COM ONLINE SHOP

Below are the most important rules for using the madammissy.com online shop:


1. You have to be at least 18 years old to use our online shop

2. If you are under 18 years old, you can use the online shop only under the supervision and with the consent of your parents or legal guardians

3. By using and placing orders at the madammissy.com online shop, each registered and not registered user agrees with the privacy policy, the present Terms & Conditions and the cookie policy

4. In case of incorrect information provided by the madammissy.com online shop, especially regarding the sold product or its unavailability, error in price, size or material composition, we reserve the right to cancel the client’s order and to refund the paid amount if the payment has already been finalized.



PERSONAL DATA PROTECTION

The madammissy.com online shop protects clients’ personal data according to our privacy policy and cookie policy.

All the functionalities of the madammissy.com online shop which process personal data require acceptance of the privacy policy and the present Terms & Conditions.



INTELLECTUAL PROPERTIES

All content, software, source codes, images, videos and logotypes displayed on the madammissy.com website belong to the Madam Missy brand. It is not allowed to copy and use them without the consent of the Madam Missy company. The client can copy and use the content which is necessary for the purchase processes. The madammissy.com’s user can be granted the access to distribute the content  owned by the madammissy.com online shop after prior obtaining of a written consent of the Madam Missy company.



II. ORDERS


In the present chapter we have provided information concerning order placement at the madammissy.com online shop. All goods available at the shop’s website constitute the offer of the products sold by the Madam Missy brand.


WHO CAN PLACE ORDERS?

The orders at the madammissy.com online shop can be placed by every person who is at least 18 years old or a person under 18 years old, but only with the consent or supervision of his/her parents or legal guardians. One can place an order after creating a client's account by prior registration or as a guest.


ORDERING GOODS

The client can order goods via the madammissy.com online shop website. Each product is available in specific variations of size and colour. When placing an order, the client has to specify all the required characteristics and variations of the bought product, especially its size and quantity. Before placing an order, the client confirms the correctness of the order and chosen variations for the product he/she wants to purchase. Confirming the order means that the client buys products of the parameters indicated in the order.


HOW CAN I PLACE AN ORDER AT THE MADAMMISSY.COM SHOP?

The following is the procedure of placing an order at the madammissy.com online shop:

1. The client goes to the website of the product he/she wants to buy

2. The client chooses all available parameters of the product and its quantity

3. The client clicks on the “Add to cart” button which will take him/her to the cart’s website

4. After verifying the correctness of the chosen products, the client clicks on the “Checkout” button

5. The client fills in all the boxes of the form: personal data, contact details, shipment method and payment method

6. The client once again verifies the correctness of the placed order

7. The client confirms and pays for the order

8. After the order has been processed correctly, the client will receive an email to the address he/she provided while making the purchase, confirming a successful order placement

If the madammissy.com online shop does not have the possibility of fulfilling the order, the client will be informed about it via email as soon as possible. The quantity of a given product that can be purchased in a single order is limited and depends on the product.


PRICES

The prices of the products offered at madammissy.com are gross prices in PLN, EUR or USD, depending on the country from which an order is placed. The prices of the offered goods can change in time, nevertheless, after placing the order, the price for the ordered good cannot change. The price shown at the website at the time of placing the order is the final price. An exception to this principle is a situation in which the price of the offered good is incorrect due to a software error or a mistake of the operator introducing a given product to the online shop. In such case, the madammissy.com online shop reserves the right to cancel the order. The total amount due is shown at the “Order Confirmation” screen and contains a total prices of the chosen products, including taxes and shipment cost.

Note: The cost of additional charges (eg. customs, taxes) in case of shipment to countries which apply such fees for shipments from the European Union territory, is at the expense of the client.


PRODUCTS AVAILABILITY

The products displayed at the madammissy.com shop are goods available according to the information given on the product’s website. Some sizes of a chosen product may be unavailable, however, it will be indicated on the website of the product. In extraordinary situations (eg. software error or a mistake by the website operator) you might buy a product which is unavailable. In such a case, the order is cancelled and the client is informed by email about the unavailability of the chosen product. The client then gets a full refund.


III. DELIVERY


In this chapter we have explained the delivery process for the products ordered at the madammissy.com online shop.

DELIVERY

The following methods of shipment are available (the availability may vary depending on the country of destination):

1. Parcel post

2. Global Express

3. Courier service

4. Parcel pick-up stations

The time of delivery is consistent with the information given at the carrier’s website.

After the shipment, the client receives an email at the address provided in the order, containing the consignment number which can be used to track the package at the carrier’s website.


SHIPMENT COST

The shipment cost depends on the chosen transport method.

In order to check the shipment cost, you need to add the chosen product to the cart where you will be able to see the total cost of shipment.



IV. ORDER PAYMENT


The madammissy.com online shop does not offer its clients the possibility to pay for the order on delivery. We neither accept traditional bank transfers.

The acceptable means of payment for the order on territories of other countries in which the Madam Missy brand operates, are:

1. PayPal payment (the transaction is accomplished between the client and the payment processor – the PayPal company)

2. Credit card (the transaction is accomplished between the client and the credit card company)

The acceptable means of payment within the territory of Poland are:

1. Quick online transfer carried out by Przelewy24 (after choosing this means of payment, the client will be taken to the payment processor’s website when he/she will be able to choose his/her bank from the list of available banks and pay for the order)

The security of the transactions is ensured by the processor of a given payment. The Madam Missy company is not liable for the errors occurred during the payment.

Note: The madammissy.com online shop does not send by email nor communicates by a phone call the number of the bank account to which the money should be transferred. If the client receives such email or phone call, he/she needs to immediately inform about it the madammissy.com’s customer service and not proceed with the payment until the situation is clarified.



SALES AGREEMENT

Information displayed on the madammissy.com online shop’s website does not constitute an offer of concluding a sale agreement under the provisions of Civil Code which means, among others, that the Madam Missy brand can refuse to conclude an agreement in duly justified cases, especially in order to protect its property.

The madammissy.com online shop commits itself to transfer the bought goods within the term declare by the carrier for the chosen method of shipment. In exceptional situations (eg. when a product is out of stock or within the period of an increased number of orders) this term may be prolonged.

The client agrees to receive emails directly related with the fulfillment of the order he/she has placed in the madammissy.com online shop.



WITHDRAWAL FROM AGREEMENT

The client has the right to withdraw from the sale agreement within 14 days from the date of receiving the goods, without giving any reason for his/her resignation.

The right to withdraw from the agreement shall cease after 14 days from the day of receiving the goods by the client or a third party indicated by the client.

In order to withdraw from the agreement, the client must submit a due written notice called the return form and send it, together with the product, to the Madam Missy’shop address: 21 Grunwaldzka street, 32-005 Niepołomice, Poland or via email to: contact@madammissy.com. Filling in the return form is legally equal to withdrawing from the agreement.

In case of sending the form by email, we look on the date of sending the message. For the forms sent by post to the Madam Missy shop’s address, the binding date is the one of sending the product.

In case of withdrawal from the sale agreement, the madammissy.com shop refunds all received payments with the exception of the shipment cost of the purchased good, provided that the returned product does not have any traces of usage and all its labels, tapes and security tags have not been infringed.  The shipment cost of the returned product is at the expense of the customer and will not be refunded.

The reimbursement will be carried out by the same means of payment which was chosen by the client to purchase the product. It is possible for the client to choose another means of payment, however, it must be stated on the return form.

The madammissy.com shop reserves the right to refuse to accept the returned product if it is faulty, modified or bears traces of usage. The client cannot withdraw from the agreement if the product’s defect is not relevant.



V. CONSUMER RIGHTS


COMPLAINTS

All products sold at the madammissy.com shop are new and without defects. In case of a defect, the Madam Missy company is liable for its occurrence.

In accordance with the existing legislation, the client can complaint about every product purchased at the madammissy.com shop, according to the existing provisions of the Civil Code regarding warranties, if within two years of the date of its purchase the product turns out to have a defect that determines its nonconformity with the agreement. The letter of complaint should be sent to the email address: contact@madammissy.com. The client needs to indicate the reason of his/her complaining and all information necessary to identify the order. The client also needs to send the faulty product back to the following address: 21 Grunwaldzka street, 32-005 Niepołomice, Poland.

The delivery cost of the returned product is at the expense of the client. Products that have been used contrary to the recommendations on the label regarding their maintenance, are not subject to complaint.

The complaint is to be resolved within 14 days from the date of receiving the product back at the madammissy.com online shop. The client shall then receive a feedback with the decision regarding the complaint. In case of its rejection, the product will be sent back to the client together with the explanation of the reasons for its rejection. In case of its acceptance, the client shall receive a full refund of the cost of the purchased product, with the exception of the shipment cost.



ORDER RETURN  AND CANCELLATION

Each product bought at the madammissy.com shop can be returned within 14 days (counted from the day of receiving of the parcel). The shipment cost of the returned product is at the expense of the customer and will not be refunded. The customer needs to attach the return form to the returned package; in order to download it, click in the following link: return form.

After receiving from you the return package, we will send you an email confirming the realization of the return. The money paid for the product will be refunded by the same means of payment which was used in the purchase, within 10-14 days (depending on the bank).



RETURN CONDITIONS

Your order can be returned without giving any reason not later than 14 days from the date of receiving the product. The returned goods must be in the same state in which they were collected, without any traces of use; they must have all the labels and security tags. You cannot return products with traces of use, after washing or without security tags. Such products will be sent back to the client.


MONEY REFUND

After we receive your return package, we will start the procedure of the refund. It shall be completed within 10-14 days from the day of receiving the return package. Remember about filling in and attaching the return form to the return package. You will find the return form here: return form.


EXCHANGE

The madammissy.com shop does not offer any direct exchange of the goods. If the client wants to exchange any product, he/she should return it according to the rules concerning returns and place a new order in the madammissy.com shop.



VI. FINAL PROVISIONS

The issues not regulated in this Terms & Conditions are governed by the Polish law, especially by the provisions of Civil Code and the Act on consumer rights. Changes to this Terms & Conditions will be introduced in a way consistent with the existing legislation and respecting consumer rights. In case of making a change in Terms & Conditions, all clients with active user’s accounts will be informed about it by a publication of the updated text of Terms & Conditions on our website and via email.
The seller ensures that, in every moment, our website displays the current version of Terms & Conditions. In case of changing the Terms & Conditions, all orders placed before that date are considered as fulfilled according to the Terms & Conditions in force in the day of the order placement.